Terms and Conditions
These conditions form the agreement between you and Kingdom Casino from the moment your registration is accepted, and they govern every deposit, wager and withdrawal made through your account. Read them before you play; continuing to use the site signals that you accept them in full.
Agreement, operator and licensing
Kingdom Casino is operated by Dama N.V., registration number 152125, holding gaming licence 8048/JAZ2020-013 issued by Antillephone N.V. under the regulatory framework of Curaçao. That single licence is the sole authorisation under which the site is offered.
New Zealand maintains no domestic licensing regime for offshore online casinos of this kind, and Kingdom Casino neither holds nor claims any New Zealand permit. Players in New Zealand access the service on the footing of the Curaçao licence alone, and are responsible for satisfying themselves that participation is lawful where they live.
We may amend these conditions to reflect regulatory change, new products or corrections. Material amendments are notified by email or an on-site notice before they take effect, and the revision date at the head of this page always reflects the version currently in force. If an amendment is unacceptable to you, close your account and withdraw any eligible balance.
Registration, eligibility and account security
You must be at least eighteen years old, act on your own behalf, and reside outside any territory we exclude. One person may hold one account only; where several accounts trace to the same individual, household, device or payment instrument, we may consolidate or close the duplicates and void the winnings arising from them.
The information you supply at registration must be accurate and kept current. We verify identity, address and source of funds before a first withdrawal and may repeat those checks later. Where verification fails or documents are withheld, the account is suspended and funds are held until the position is resolved.
Your login credentials are yours alone. Do not disclose them, do not permit anyone else to play on your account, and tell us at once if you suspect unauthorised access. Activity conducted through your credentials is treated as yours until you notify us otherwise.
Kingdom Casino may decline a registration, restrict a product or close an account at its discretion, with notice given except where the law or a fraud investigation prevents it. Any confirmed balance not connected to the reason for closure is returned to a verified payment method in your name.
Deposits, wagering and withdrawals
Funds must originate from an account or instrument you hold personally. Third-party deposits are rejected, and payments from anonymous or untraceable sources may trigger enhanced checks before play resumes. Deposits are available for play once the processor confirms them.
A wager becomes binding when the round is accepted by the game server, whose record is authoritative in the event of a discrepancy with what your screen displayed. Where a round is interrupted by a connection failure, the outcome recorded by the server stands and any settlement due is applied when you next log in.
Withdrawals are returned by the method used to deposit, so far as that method permits, and are released after review. Minimum and maximum amounts, together with any charges levied by the processor, are published in the cashier and may change with notice. Payouts on individual progressive jackpot wins are governed by the terms of the studio supplying that game.
Obvious errors — a misconfigured payline, an incorrect odds display, a duplicated credit or a software malfunction — do not create an entitlement. Kingdom Casino may reverse the affected transactions and restore the balance to its correct state, notifying you of what was adjusted and why.
Bonuses, promotions and fair play
Every promotion carries its own rules covering qualifying deposit, wagering multiple, maximum stake while a bonus is active, contribution rates by game category, expiry window and any cap on convertible winnings. Those rules sit alongside these conditions, and where they conflict the promotional terms govern that offer.
Bonus funds are consumed before cash unless the offer says otherwise, and a withdrawal requested while wagering is incomplete forfeits the outstanding bonus and the winnings attributed to it. Breaching a maximum stake, or clearing a requirement chiefly through low-volatility or near-guaranteed outcomes, voids the bonus in question.
Practices designed to extract value rather than play — coordinated accounts, arbitrage between promotions, automated or scripted play, and exploitation of a known software defect — result in forfeiture of the associated funds and may end the customer relationship. Where fraud is established, we report it to our licensing authority and to the relevant payment institutions.
Liability, complaints and governing law
The service is supplied as it stands. We work to keep the site available but cannot guarantee uninterrupted access, and we accept no liability for loss arising from maintenance windows, connectivity failures at your end, third-party outages or events beyond our reasonable control. Our aggregate liability in any dispute is limited to the amount standing to your account in respect of the transactions concerned.
You alone are responsible for the tax treatment of your winnings and for compliance with the law of the place you play from. Kingdom Casino gives no advice on either point.
Complaints should go first to our support team, which acknowledges promptly and aims to resolve matters within fourteen days. If the outcome does not satisfy you, the matter may be escalated to the licensing authority under whose supervision we operate, following the route published in the help centre.
This agreement is governed by the law of Curaçao, and the courts of that jurisdiction have exclusive competence over disputes arising from it, save for any mandatory protection a consumer enjoys under the law of their own country of residence. If a provision is held unenforceable, the remainder continues in force unaffected.
Where to get help
- Kingdom Casino customer support — live chat from any page and email support, available every day of the year
- Kingdom Casino complaints desk — escalation route and timelines published in the help centre
- Antillephone N.V. — licensing authority for licence 8048/JAZ2020-013, contactable once our internal complaints process is exhausted
This page presents our conditions in plain language for ease of reading. The full terms accepted during registration, together with the rules of individual promotions and games and the requirements of our licensing authority, prevail in the event of any inconsistency.
